Apple Certified Technical Coordinators are Mac OS X technical coordinators with
considerable knowledge of Mac OS X and the fundamentals of Mac OS X Server core
functionality. They configure crucial services and execute basic troubleshooting, network
deployment, policy management, etc. Coordinators handle the most common network job tasks
of Mac OS.
They also handle tools for implementing Mac OS and software updates and after that
efficiently manage them. Coordinators provide the first-level of support by acting to
enable stable and efficient IT infrastructure. They respond to tickets that clients raise
through email, phone or in person by resolving or by escalating them to their senior team
members.
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