Hi All - 

Eddy Kioi was one of the recipients of the speaker travel fund and his flight is non-refundable. What are your thoughts on refunding these fees since he wasn’t in a place to pay the funds?

Emily


Begin forwarded message:

From: Jacynth Roberts <jroberts@linuxfoundation.org>
Subject: Fwd: [External]Cancelling a flight
Date: February 6, 2020 at 10:12:34 AM EST
To: Emily Ruf <eruf@linuxfoundation.org>
Cc: Jennifer Crowley <jcrowley@linuxfoundation.org>

Hi! What would you like to do here? Thanks!

---------- Forwarded message ---------
From: Ng'ang'a Kioi <kioieddy@gmail.com>
Date: Thu, Feb 6, 2020 at 2:28 AM
Subject: Fwd: [External]Cancelling a flight
To: Jacynth Roberts <jroberts@linuxfoundation.org>


Hi Jacynth,

I received a notification for cancellation/postponement of the event.

I also wrote to the reservation agent for my flight bookings, in view of this, and they mentioned that my ticket does not qualify for a refund.

What is the general process for recouping costs incurred?

Eddy

---------- Forwarded message ---------
Date: Thu, Feb 6, 2020 at 1:20 PM
Subject: RE: [External]Cancelling a flight
To: Ng'ang'a Kioi <kioieddy@gmail.com>,


Dear Eddy,

 

Thank you for your  email below.  The cancelled flights are only to mainland China ( i.e. Beijing, Chongqing, Chengdu , Guangzhou , Shanghai and Hangzhou.

 

Please note that your ticket is not entitled for rebooking and/or refund due to the corona virus according  to the Commercial Policy issued by Qatar airways.

 

Hope the above information is clear  and useful. In case you have any queries or need any clarification do not hesitate in getting in touch with us.

 

 

Kind Regards,

Teresia Gichamba

Senior Reservations Agent

 

Tel:  +254 20 280000

Fax: +254 20 28001

 

Going places together. qatarairways.com

 

Skytrax2019-EmailSignaturelogo

 
Qatar Airways - Going Places Together

OW LOGO

Disclaimer:- This message (including attachments) is intended solely for the addressee named above. It may be confidential, privileged, subject to copyright, trade secret, or other legal rules and may not be forwarded without the author's permission. If you are not the addressee you must not read, copy or disseminate this message. If you have received it in error please notify the sender immediately and delete the message from all storage devices. Any opinions expressed in this message do not necessarily represent the official positions of Qatar Airways. Any agreements (including any warranties, representations, or offers) concluded with Qatar Airways by using electronic correspondence shall only come into existence if an authorized representative of Qatar Airways has explicitly approved such contract formation. To the fullest extent permissible by law, Qatar Airways disclaim all liability for loss or damage to person or property arising from this message being infected by computer virus or other contamination.


--
Jacynth Roberts
Senior Event Registration Coordinator
The Linux Foundation


Upcoming Out of Office
February 3 - 6 : Team F2F Meeting: (delayed response)
March 30 - April 3: Vacation
June 21 - 24: Onsite at Open Source Summit North America (delayed response)